Via De Luna 1206

Home was very comfortable and beautifully furnished. Kitchen was well-stocked with pots/pans/dishes/silverware, and 2nd refrigerator downstairs was a big help.
Paradise staff were very responsive when we called twice with air conditioner issues, addressing and correcting the problem the same day each time.
Pillows and beds in the house were all very comfortable and high-end .. definitely not a Motel 6.
We enjoyed our stay and will rent again next year from Paradise Beach Rentals; they get customer service right every year we have rented from them - 5 years now.

Manager's Response

This home had plenty of room for 19 of us! The bedrooms were spaced out nicely, and everyone had their own bathroom! The kitchen was spacious enough to accommodate several cooks at one time. There was an extra refrigerator in the basement as well. There was enough seating at the main table, bar area, and kitchen nook for all 19 of us. The washer and dryer were an added bonus, and we put them to good use. The pool area was great and large enough for all of us. The elevator to the second floor was great, especially when it was raining and we didn't want to use the outside stairs. It was nice to be able to put some of our vehicles in the garage. The garage was an excellent place to store all of our beach gear as well. The gate from the pool area led right to the beach path, and it was a short walk to the beautiful white sand and aqua colored ocean. It was close enough to walk back for lunch or just to take a break from the sun. We were very close to the boardwalk for restaurants and souvenirs! We would definitely stay here again! If I had to come up with a negative, they could use some towel racks in some of the bathrooms.

Manager's Response

Overall it was great. However, I heard a lot of complaints about how hard the beds were.

Went here to evacuate from a hurricane - restful, relaxing, able to fit three families with lots of space. Everything you could need. Rent it. You won't be sorry.

We really enjoyed this was spacious in the main gathering area.. and the 5 bedrooms and 5 bathrooms were appreciated...the pool was enjoyed by all..and we loved all the outdoor seating. We also appreciated the kitchen appliances..and the washer and dryer! We also REALLY appreciated how quickly Paradise handled any of our questions and small issues..
They were super!! The house..the patios...the pool...all were very clean...thank you!

When we arrived the garage had a lot of garbage in it and smelled terrible. The garbage cans outside were overflowing. The air conditioning units weren't all working properly. The bed linens in two of the rooms appeared to have not been changed. In addition to this, my grandaughter had to leave two days early because she developed a severe allergic reaction which she had to use her epi pen. It appears the bedroom that she and her husband were in was not properly remodeled. I firmly believe some type of mold was not properly treated in that room before painting over it. On a positive note, we did enjoy the pool and the gas barbecue grill.

We loved out time in Pensacola. The house was amazing and very comfortable for our whole family. The only problem we experienced was after having reservations for 8 months we get a call less than a week from arrival telling us our property reservations were no longer available and they would "try" to accommodate us in some other property. We had people traveling from 3 states with airline reservations and such. I was very upset but the rental company did come through with this beautiful house and we had a great time.