Rental Policies

Guest Rental Agreement & Policies 2019-2020

Check-in Time: 5:00 PM   Check-out Time:  10:00 AM


1.     RESERVATION PAYMENTS & ADVANCED RENT:    A minimum of 50% advance rent payment is required at time of reservation.    Final payment is due in full 30 days prior to arrival. You may pay with cash, personal check, Visa, MasterCard, American Express or Discover.   You will be charged for the entire length of stay reserved and will not be refunded for checking in late and/or checking out early.  


2.     OCCUPANCY: The total number of persons allowed in the property at any time is restricted to the stated limit for each property.  Eviction without refund is the penalty.  We are very serious about maintaining a family atmosphere for the quiet enjoyment of all our guests.  We will rent to families and responsible adults only.  MINIMUM AGE REQUIREMENT IS 25 YEARS OLD AND HE/SHE MUST PHYSICALLY OCCUPY THE PROPERTY FOR THE FULL TERM OF THE RESERVATION.  ADDITIONALLY, THERE MUST BE ONE ADULT, AGE 25 OR OLDER, FOR EVERY FOUR PERSONS UNDER THE AGE OF 25.  Reservations made under false pretenses will result in eviction, forfeiture of the total amount of the rent, and any extra charges incurred by Paradise Beach Homes.  Absolutely no student groups or house parties will be tolerated.


3.     WEDDINGS AND OTHER GROUP EVENTS:  Weddings and other group events require written approval from Paradise Beach Homes and the owner of the property.  There are restrictions to the number of guests allowed at each property and these restrictions will be strictly enforced.  Additional event fees will be required and vary by property. An Addendum to the Guest Rental Agreement will be sent and must be signed before approval is given.


4.     ONLINE RESERVATIONS:  All online reservations are considered tentative until we process the payment and apply your 50% advance rent payment.  If you elect to purchase the travel insurance, the premium will be added to the 50% advance rent.  Online quoted prices do not include additional pet fees, event fees, or monthly utilities (monthly guests only).  An email confirmation will be sent within 24 hours.


5.    CANCELLATION POLICY:  All cancellations are subject to a cancellation fee of $100.00.  Your advance rent payment, less the cancellation fee, will be returned if the reservation is cancelled 60 days prior to arrival.  All reservations cancelled within 60 days of your arrival date will forfeit the entire advance payment.  To prevent loss of rental payments, we strongly recommend purchasing Travel Insurance.  A change in property selection is considered the same as a cancellation. Travel Insurance premiums are not refundable.


6.    TRAVEL INSURANCE:  Paradise Beach Homes (PBH) is proud to offer our guests one of the best vacation rental insurance policies in the industry.  Sun Trip Preserver™ from Red Sky Travel Insurance can cover you and your vacation investment if and when the unexpected happens.  Questions in regard to Sun Trip Preserver™ can be obtained by calling (866) 889-7409 or reviewing the certificate of insurance on their website at Travel Insurance premiums are not refundable.


7.     DAMAGE WAIVER:For standard vacation rentals (non weddings, parties, and group events), a non-refundable damage waiver of $50.00 is added to each reservation and covers the guest against any reported accidental damage to the property or its contents for an amount not to exceed $1000.00.  This damage waiver does not cover damages by pets or willful or gross negligent behavior that results in damages.  All guests are required to sign this Guest Rental Agreement acknowledging financial responsibility for damages or theft over $1000.00 that may occur during occupancy. 


8.    PETS:   Some of our properties are pet friendly.  Please let us know if you will be bringing a pet. We do charge a non-refundable fee per pet.  Please be aware thatEscambia County and Santa Rosa County do not allow pets on the beach. 


9.    LATE ARRIVALS:   CHECK IN TIME IS 5:00 PM.  We will be happy to leave an arrival packet containing keys and directions for guests arriving after our office is closed provided they have paid their rental balance in full, and have submitted a signed Guest Rental Agreement prior to arrival.  Failure to receive a signed agreement or payment in full may result in denied access to property.  Please call our office for late arrival instructions.


10.  CHECK-OUT PROCEDURES:  Check-out time is 10:00 am on the day of departure.   Please return all keys, plus any parking permits and/or pool keys/passes to PBH office by 10:00 am.  DO NOT LEAVE KEYS IN THE PROPERTY.  All guests and belongings must be out of the property when the keys are returned to our office.  If our office is closed when you check-out, please drop your items in the “key drop” next to our front door.  Because of safety and security concerns, there will be a charge of $125.00 to re-key the property if the keys are lost or not returned at check out.


To avoid additional cleaning charges, please do the following before departure:

Please remove all food from refrigerator and wash and put away all dishes. Leave furniture arranged as you found it. Put garbage in sturdy plastic garbage bags and place them in the outside receptacle provided. Close and lock all windows and doors. Turn off all lights. Please leave the property neat and orderly.


11.   FURNISHINGS & EQUIPMENT:  You are renting a privately owned property.  It has been decorated and equipped to satisfy the particular tastes and desires of the owner.  Please be considerate of the belongings of the owner and to the people who will be renting the property after you.  Please do not rearrange the furniture, take any items outside that are part of the interior décor, or move any furnishings or kitchen items to another property. You will be charged if the housekeepers have to rearrange the furniture after your stay.  Locked closets are maintained by homeowners for personal use.  Please respect these areas.


12.  REPAIRS & REFUNDS:  Our maintenance / housekeeping staff is here to make sure your vacation property is in the best condition that it can be.  If you should discover otherwise, please report it to us immediately and we will correct it as quickly as possible.  However, no refunds will be given for appliance failure, outages of electricity, gas, water, cable, or telephone service.  Air conditioners, and hot tubs/Jacuzzis are not guaranteed and refunds cannot be given for failure or breakdown.  PBH will make every effort to have them repaired as soon as possible.  PBH and/or an authorized employee or repairman may enter the premises during normal business hours for any purpose pertaining to repair, improvement, care, and management of the premises.  PBH will make every effort to notify you ahead of time.


13.   AFTER HOURS EMERGENCIES:  There is an agent on call 24 hours a day for EMERGENCIES only.  Non-emergencies will be noted and handled the following day during office hours.  The after hours emergency number for Pensacola Beach is (850) 777-7118. For Navarre Beach emergencies call (850) 418-7244.


14.  SUBSTITUTION:  We reserve the right to substitute property in the event your property is unavailable due to circumstances beyond our control such as sale, foreclosure, or maintenance issues.  PBH will make every effort to relocate your reservation to an equal or better property, but cannot guarantee another vacation property will be available.  In the event that we do not have another property, your advance rent will be fully refunded without penalty.